/ PICK UP SERVICE
What is In-Store Pickup?
In-Store Pickup is a new way to shop Karma Connection. For some of our items, you can place your order over the phone and pick it up in a store.
How can I guarantee that an item will be ready for pickup on the same day that I place my order?
Generally, orders placed by 4PM ET that contain items with a 24-hour availability will be ready for pickup on the same day you place your order. Orders placed after 4PM ET will be ready by the time the store opens the next day. Select items may not be ready for pick up for 4-6 days.
How do I know when my order is ready for pickup?
You will receive an email or phone call once the order is ready for pickup. If you ordered both items that are available within 24 hours and items that are available within 4-6 days, you will receive one email once the first set of items is ready and a second email once the second set of items are ready. You can pick them up immediately upon being ready, or you can wait until the remainder of your order is ready and come to pick them up all at once.
What do I need to bring to pick up my order?
Please bring a copy of your Ready for Pickup email or a valid photo ID.
Can someone else pick an order for me?
Yes, as long as they have your Ready for Pickup email handy, someone else can pick up your order for you.
How long will orders be held in the store?
Items that are ready within 24 hours will be held for 96 hours after you receive your Ready for Pickup email. You will receive an email once the item is ready for pickup, a reminder email 24 hours later, and a cancelation email if you do not pick up the order within 96 hours.
Can I return my in-store pickup order?
Yes, our standard return policy applies to In-Store Pickup orders.