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Frequently asked questions

Returning to the store?


Return to the store: Non-Receipt Returns: Merchandise returned without an original sales receipt will be exchanged the same day for in store merchandise of the current retail price of the item(s) being returned. Within 30 days: The original method of payment will be refunded in full. After 30 days or a Gift Return: A merchandise credit will be issued for the price paid.




What payment methods do you accept?


Karma Connection accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal*, Karma Connection Gift Cards




What if my product is damaged or defective?


If you receive a damaged or defective item, please call us at (725) 777-3463 and we will help you exchange or return the item.